Where is the data held?

With us, on a server in Germany. Ask for the country, not the region: “European data centres” is not something you can check.

Which language model answers, and where does it run?

With us, Anthropic in the United States, on the basis of the EU standard contractual clauses under Article 46 GDPR. A provider using a model hosted in Europe has the shorter route here. We would rather tell you that ourselves than have you find it out later.

What does the bot do when it does not know something?

Ours says so, and does not guess. It answers solely from the knowledge you have entered. A bot that fills the gaps from general model knowledge will eventually invent a promise in your name.

Does a person step in when one is needed?

If a visitor asks for a person, is annoyed, reports something that has gone wrong, or wants a binding commitment, the bot passes the conversation to the business, tells the visitor it has done so, and files it in the customer portal. That applies on every plan.

How long are conversations kept?

With us, 30 days at most unless we agree otherwise. The chat window sets no cookies, and visitors' IP addresses are not stored.

Is there a data processing agreement?

Yes, under Article 28 GDPR, concluded before any processing begins. As soon as conversations contain personal data, and they do the moment someone leaves a phone number, it is not optional.

How long does the contract tie you in, and what does setup cost?

The contract runs for an indefinite period. There is no setup fee. A long commitment, before the bot has proved itself on your own content, shifts the risk onto you.

Pricing

What a chatbot for your website costs

The Veradicta chatbot costs €29 a month on Small, €69 a month on Medium and €109 a month on Big. Ultimate is available on request, with the number of messages agreed individually.

There is no setup fee. The contract runs for an indefinite period and can be cancelled by either side at any time, with effect from the end of the current billing month; there is no minimum term. All amounts are net.

The four plans at a glance

The same bot in four plans, set up by us. What differs is how many messages are included, what it answers from and what else it can do.

Plan	Per month	Messages included	Languages
Small	€29	250	English and German
Medium	€69	750	Answers in the visitor's language, interface in 5 languages
Big	€109	1,500	As Medium, interface in 10 languages
Ultimate	On request	by arrangement	As Big, plus the window itself in the visitor's language, all languages

Swipe sideways to see the whole table.

All prices net. For businesses only. As a supplier based in Germany we do not charge VAT on services to UK businesses; you account for it yourself under the reverse charge.

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Try it free for 14 days

Prices net, for businesses only. You pay via Stripe and can cancel monthly. No payment details needed for the trial.

What we do, and what stays with you

This is how the work is divided. There is no setup fee.

Task	Who does it
Setting up the bot	We do, on every plan: knowledge from your website, plus colour, logo and greeting. From Medium, you upload price lists and documents in the portal yourself. You read it over.
Checking the answers before you go live	You do, in the portal's test chat. Anything that is wrong you change there, before the bot goes onto your site.
Adding the bot to your website	You or your web developer, with one line of code. If it does not work, we do it together with you online.
Changing prices, opening hours, services	You do, in the portal. You can also re-import your website there yourself and, on Medium and above, upload PDFs and Word files.
Closing the gaps	You do. The questions your bot could not answer are listed in the portal. Enter an answer, and from then on the bot knows it.
Following up enquiries	You do. The bot files the enquiry in the portal with the contact details, what the person wanted and the conversation, and sends you an email. The phone call is yours.

What each plan includes

Small: €29 a month

For businesses that keep being asked the same questions. It includes 250 messages a month and up to 25,000 characters of knowledge.

Answers from your questions and answers, your website and your own text
Answers in English and German
Points visitors to your booking page when they ask for an appointment
Collects contact details and files them as an enquiry in your portal, with an email to you
A notification on your phone as soon as someone leaves their details, your bot gets stuck or an appointment is requested; optionally for every new conversation as well
Carries the requested date into the enquiry
Your own portal login: change what the bot knows and read past conversations
We set up your bot for you: knowledge from your website, questions and answers, colour, logo and greeting
Suggests ready-made questions and answers from your website; you accept them with one click
Shows you the questions it could not answer
Put a wrong answer right with one click, and the correction applies straight away
You can change the colour, the logo and the greeting yourself at any time
You can see how many messages your bot has answered

Medium: €69 a month

For businesses with more content, an online shop or customers who speak other languages. It includes 750 messages a month and up to 100,000 characters of knowledge.

Everything in Small
Also answers from files you upload (PDF)
Answers in your visitor's own language; the interface in five languages: English, German and three of your choosing
Also answers WhatsApp messages sent to your business number, from the same knowledge
Five portal logins, each with its own setting for what that person may see
As an add-on for €19 a month: when a visitor needs a person, you get a notification on your phone and take the conversation over yourself, as long as one of you is marked as available in the portal
For online shops: the bot knows your product catalogue and shows matching items with picture, price and link, from a Google Shopping feed, WooCommerce or Shopify

Big: €109 a month

For businesses that need more than 750 messages a month, or whose customers speak many languages. It includes 1,500 messages a month and up to 250,000 characters of knowledge.

Everything in Medium
Ten interface languages instead of five: English, German and eight of your choosing
Passes new enquiries straight into your own software, your CRM or ticketing system for instance (webhook)
1,500 messages a month instead of 750, twice as many
250,000 characters of knowledge instead of 100,000, around eighty pages of text: even a large website fits in full
Ten portal logins instead of five

Ultimate: On request

For companies with heavy traffic and the volume of questions that comes with it. Messages are agreed individually, with up to 1,000,000 characters of knowledge.

Everything in Big
On request, the chat window opens in your visitor's language right away
Your bot on several websites, your main site and your shop for instance
Conversations and enquiries kept for longer, for as long as you specify
Your staff can take a conversation over themselves, as long as one of you is marked as available in the portal
A named contact you can reach directly
Twenty portal logins instead of ten

What counts as a message, and what happens when the allowance runs out

Every answer your bot gives counts as one message. A visitor who asks five questions uses five messages. Replies your staff write themselves in live chat don't count.

You can see how many messages have been used in your portal. Once the allowance is used up, the bot refers visitors to your business instead of carrying on. You can move up a plan at any time and it applies immediately. Nothing is charged on top automatically.

The knowledge your bot answers from has a limit per plan as well: 25,000 characters is roughly eight pages of text. Knowledge you have already entered is never cut back; once the limit is reached, the portal tells you as you type.

Term, notice and the free trial

Paying monthly: The contract runs for an indefinite period; there is no minimum term. It can be cancelled by either side at any time, with effect from the end of the current billing month.
Free trial: 14 days free. With your own content, on your own website. No payment details, no automatic renewal. If you decide not to carry on, simply say nothing.
Getting started: You or your web developer add the bot to your site with a single line of code. If that does not work first time, we do it together with you online until it runs on your site. On every plan we set up the knowledge and settings for you.
Changing plan: Move up a plan and it applies immediately. The difference from your previous rate is charged pro rata for the current month.

The full terms are in our terms and conditions.

What the price includes

Website chatbots come in many forms, from click menus to do-it-yourself tools. Our plans are something else: a bot that arrives set up and stays looked after.

With a do-it-yourself tool you pay for the software; setting it up, keeping the knowledge current, checking the answers and sorting out data protection stay with you. Veradicta is a managed service at a fixed monthly price: setup, operation, data protection and a named contact are included. The bot runs almost fully automatically, around the clock, and gives the most to businesses with daily visitors on their website: it answers their questions instantly and files the enquiries worth your attention in the portal.

With us you pay for a bot that answers only from your own knowledge and admits when it does not know, for the portal with its conversations, its list of gaps and its one-click correction, for help getting it onto your site, for us setting up its knowledge and settings, and for a named person who answers you. What stays with you: reading it over as the expert, keeping the knowledge current, and following up enquiries. The split is shown in the table What we do, and what stays with you.

How to judge any quote

The monthly figure on its own tells you little. These questions are what really separates one offer from another, and you should put them to every provider, us included. Our answers are alongside.

Where is the data held?: With us, on a server in Germany. Ask for the country, not the region: “European data centres” is not something you can check.
Which language model answers, and where does it run?: With us, Anthropic in the United States, on the basis of the EU standard contractual clauses under Article 46 GDPR. A provider using a model hosted in Europe has the shorter route here. We would rather tell you that ourselves than have you find it out later.
What does the bot do when it does not know something?: Ours says so, and does not guess. It answers solely from the knowledge you have entered. A bot that fills the gaps from general model knowledge will eventually invent a promise in your name.
Does a person step in when one is needed?: If a visitor asks for a person, is annoyed, reports something that has gone wrong, or wants a binding commitment, the bot passes the conversation to the business, tells the visitor it has done so, and files it in the customer portal. That applies on every plan.
How long are conversations kept?: With us, 30 days at most unless we agree otherwise. The chat window sets no cookies, and visitors' IP addresses are not stored.
Is there a data processing agreement?: Yes, under Article 28 GDPR, concluded before any processing begins. As soon as conversations contain personal data, and they do the moment someone leaves a phone number, it is not optional.
How long does the contract tie you in, and what does setup cost?: The contract runs for an indefinite period. There is no setup fee. A long commitment, before the bot has proved itself on your own content, shifts the risk onto you.

See it first, then decide.

You get a bot with your own content to try out, free and with no obligation. We reply to enquiries within 24 hours.

Start free trial

Last checked: 8 October 2026